• Frequently Asked Questions

    See below for answers to commonly asked questions and issues.

  • Which students will receive a device?

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    All students in grades PreK-12 will be issued a device once the applicable agreements have been signed and returned. Policies and Agreements are located on our Student Device Information page.

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  • Is there any cost to me?

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    Every student of the Nauset Regional School District will be issued a device at no cost once the applicable agreements have been signed and returned. However, the student's parent/guardian will be financially responsible for any loss or damage. See our Repair and Replacement Fees page for fee information.

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  • Is there internet protection on student devices?

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    Yes. Nauset Public Schools is excited to announce its partnership with Securly in safeguarding our students. Securly was chosen because we shared a vision of a safer, more productive digital world for our students. Additionally, we chose Securly for its strong adherence to data privacy and management laws.

    Through this partnership, our student devices and accounts will be protected everywhere, allowing these protections to be consistent whether students are working in school or at home.

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  • Can my child take their device home?

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    Middle School and High School students are permitted and encouraged to take their devices home. Elementary devices remain in school.

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  • What if there is an issue with my child's device?

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    If there is a software issue on your iPad, please follow these instructions to Hard Reset your iPad.

    Additionally, there are some other iPad troubleshooting tips located on our iPad Knowledge Base.

    If you are unable to solve the issue, students should inform the technology department using the district technology help desk ticketing system if there is a software or hardware issue, physical damage, or loss/theft of their issued device.

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  • How do I report device damage?

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    Please see our Report Device Damage page and follow those directions.

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  • How do I report my device lost or stolen?

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    NOTE: It is very important to report your lost or stolen device to the Technology Department immediately as we may be able to acquire the device's last location if it is online.

    See our Report Device Lost or Stolen page and follow those directions.

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  • Can I install any iOS app that I find in the Apple AppStore?

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    Students can only install apps that have been added to NausetApps by the district. Any app listed in NausetApps is able to be installed for free at any time. Look for the NausetApps icon on the homescreen.

    If you need an iOS app that is not listed to complete your work, please contact your teacher who can pass on the request to the Technology Department.

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  • Can I install any Chrome App, Extension, or Add On that I find in the Chrome Web Store?

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    Students can only install apps, add-ons, and extensions that have been whitelisted by the district. If you need a certain extension to complete your work, please contact your teacher who can pass on the request to the Technology Department.

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  • Issue with Aspen account (Disabled, Forgot Password, etc.)?

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    Refer to our Aspen Knowledge Base for all your Aspen questions or Submit a Help Desk Ticket and the Tech Department will contact you to resolve your issue.

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  • Issue with Nauset Google Account?

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    Refer to our Google Workspace Knowledge Base for your Google Account questions or Submit a Help Desk Ticket and the Tech Department will contact you to resolve your issue.

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